At pisoph, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains exactly what personal data pisoph collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
pisoph ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at pisoph.app, which is designed for and directed at players in the Philippines. pisoph acts as the data controller in respect of all personal data collected through the Platform.
This Privacy Policy applies to all users of pisoph, including registered players, visitors who browse the Platform without registering, and individuals who contact our support team. By using pisoph, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
pisoph is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
pisoph collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.
pisoph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.
pisoph collects personal data through the following means:
pisoph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity documents, selfie/liveness data |
| Processing deposits and withdrawals | Financial and transaction data |
| Fraud prevention and security monitoring | Technical, financial, and gaming activity data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and tools | Gaming activity and responsible gaming data |
| Customer support and dispute resolution | Communications and account data |
| Platform improvement and analytics | Technical and gaming activity data (aggregated) |
| Promotional communications (with consent) | Contact and preference data |
| Legal and regulatory compliance | All categories as required by law |
pisoph does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, pisoph processes your personal data on the following legal bases:
pisoph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
pisoph engages trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
pisoph may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the National Privacy Commission) where required by law, court order, or regulatory directive. pisoph will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of pisoph's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.
pisoph may share your data with third parties not described above where you have given your explicit prior consent to such sharing.
pisoph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the Platform. For full details, refer to our Cookie Policy, which forms part of this Privacy Policy.
pisoph retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| KYC documents | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (AML regulatory requirement) |
| Gaming activity logs | 5 years from date of activity |
| Support communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / server logs | 90 days rolling |
Upon expiry of the applicable retention period, pisoph will securely delete or anonymise your personal data in accordance with its data disposal procedures.
pisoph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While pisoph takes all reasonable precautions, no system is completely immune to security risks. You are responsible for keeping your pisoph Login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pisoph:
To exercise any of the above rights, please contact the pisoph Data Protection Officer using the contact details in Section 14. pisoph will respond to all verified requests within thirty (30) calendar days.
pisoph is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The Platform employs age verification measures during registration to enforce this restriction. If pisoph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on pisoph, please contact our support team immediately so we can investigate and take appropriate action.
The pisoph Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game studio interfaces. pisoph is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.
pisoph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file and display a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the pisoph Data Protection Officer:
All email addresses above are provided as plain text for reference only and are not clickable links. Please copy the address into your email client to get in touch.
Your Privacy at pisoph
Six core commitments that define how pisoph handles every piece of personal information you share with us.
Every byte of data exchanged between your device and pisoph is protected by bank-grade SSL/TLS encryption. Your GCash details, KYC documents, and login credentials are never transmitted in plain text.
pisoph does not sell, rent, or trade your personal data to third-party marketers — ever. Your information is used solely to operate your account, process payments, and keep the Platform secure.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. pisoph honours all verified requests within 30 calendar days.
pisoph keeps your data only as long as legally required or operationally necessary. Transaction records are retained for 10 years per AML rules; server logs are purged on a 90-day rolling basis.
Promotional emails and SMS from pisoph are sent only with your explicit consent. You can withdraw that consent at any time from your account settings — no hoops, no waiting period.
pisoph's data practices are aligned with the National Privacy Commission's guidelines. In the event of a data breach, we are obligated to notify the NPC and affected players within 72 hours.
Play with Confidence
pisoph is built on transparency and trust. Now that you know exactly how your data is protected, sign in and enjoy 500+ games — slots, bingo, live casino, and more — all in Philippine Peso.
// 21+ only · play responsibly · data protected under RA 10173